Veyld (“we,” “us,” or “our”) operates the veyld.com platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Information you provide
- Account data: name, email address, username, and password when you create an account.
- Profile data: avatar, bio, and other details you choose to add to your profile.
- Payment data: billing information is collected and processed by Stripe. We do not store credit card numbers on our servers.
- Content: photos, videos, audio, and text you upload to the platform.
- Messages: direct messages sent between creators and fans on the platform.
- Identity verification: government-issued ID and selfie data, processed by Stripe Identity for creator verification.
Information collected automatically
- Usage data: pages visited, features used, and interactions with content.
- Device data: browser type, operating system, and device identifiers.
- Log data: IP address, access times, and referring URLs.
2. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related notifications
- Verify creator identities for platform trust and safety
- Send service-related communications
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share data with:
- Stripe: for payment processing, identity verification, and payout management.
- Supabase: for database hosting, authentication, and file storage.
- Service providers: email delivery and analytics services that help us operate the platform.
- Legal requirements: when required by law, regulation, or legal process.
4. Data Retention
We retain your data for as long as your account is active. When you delete your account, we anonymize your profile data and remove your content within 30 days. Some data may be retained longer where required by law (e.g., transaction records for tax purposes).
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, visit your account settings or contact us at privacy@veyld.com.
6. Security
We use industry-standard security measures including encryption in transit (TLS), encrypted storage, row-level security policies, and regular security audits. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies are used only to understand aggregate usage patterns.
8. Children's Privacy
Veyld is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or through the platform. Continued use of Veyld after changes constitutes acceptance of the updated policy.
10. Contact
Questions about this Privacy Policy? Contact us at privacy@veyld.com.